WELCOME TO SOLO BEAUTY ACADEMY

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Welcome to Solo Beauty Academy! are thrilled to have you as a member and can't wait for you to start your journey with us. Our comprehensive training courses are designed to keep you ahead in the beauty industry, crafted by expert educators to equip you with the essential knowledge and skills for success. As you prepare for your course, please remember to read the training manual beforehand, as it’s crucial to your learning experience. Let embark on this exciting path together!​

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Terms and Conditions of Booking and Training

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Please read these Terms and Conditions carefully before booking a course with Solo House Ltd. By booking a course, paying a deposit, or attending training, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions are designed to protect both Solo House Ltd and our students by ensuring a professional, fair, and enjoyable learning environment.

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1. Booking Your Course

Your place on a course is only secured once the required deposit or full payment has been received.

Where a deposit has been accepted, the remaining balance must be paid by the date requested by Solo House Ltd. Failure to make payment within the required timeframe may result in your booking being cancelled and your place being offered to another student.

All course fees must be paid in full before your training commences. Students will not be permitted to attend training until cleared payment has been received.

For bookings made shortly before the course date, please be aware that bank transfers and online payments can sometimes take several working days to clear. If payment has not cleared before your course date, we will contact you to arrange an alternative training date.

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2. Payment Methods

Solo House Ltd accepts a range of payment methods, including debit card, credit card and approved Buy Now Pay Later (BNPL) providers such as Klarna and Clearpay.

If you choose to pay using Klarna or Clearpay, please note that Solo House Ltd does not administer these finance agreements. Any questions regarding repayments, payment schedules or finance agreements must be directed to the relevant provider.

As we must receive cleared funds before training can commence, your course may need to be rescheduled if payment has not been released to us in time.

Where applicable, any administration fees relating to BNPL payments will be clearly communicated before your course begins.

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3. Course Fees, Deposits and Refunds

Course fees are payable for the reservation of training, preparation of course materials, tutor time and administrative costs.

Unless required by law, deposits are non-refundable.

If you choose to cancel your booking, any refund or transfer request will be considered in accordance with these Terms and Conditions and your statutory consumer rights.

Solo House Ltd reserves the right to refuse refund requests where training materials have already been supplied, online learning has been accessed, or significant preparation has taken place.

Promotional offers, discounted courses, early bird pricing and complimentary kits are available only during the advertised promotional period and cannot be applied retrospectively.

Course prices may change without notice. Once your booking has been confirmed, your agreed course fee will remain unchanged.

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Certain payment methods may require additional manual administration before a booking can be confirmed. Where this applies, Solo House Ltd reserves the right to charge an administration fee of up to 5% of the course fee. This fee covers the additional administrative time involved in processing the booking, verifying payment status, monitoring payment clearance, liaising with third-party payment providers where necessary, and completing the associated booking administration. Any applicable administration fee will be clearly communicated to you before your booking is confirmed and must be paid in full before training commences. Administration fees are non-refundable once your booking has been processed.

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4. Course Transfers

If you are unable to attend your booked course, please contact Solo House Ltd as soon as possible using our official contact methods.

Requests to transfer your course to an alternative date will be considered on a case-by-case basis and are not guaranteed.

Messages sent via social media platforms, including Facebook, Instagram, Messenger or WhatsApp, are not considered official notification of cancellation or transfer requests. Due to the high volume of enquiries received, we cannot guarantee that messages sent through these platforms will be seen in time.

The preferred method of contact is through our official contact form or email.

Failure to attend your booked course without prior agreement may result in your course fee being forfeited.

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5. Student Responsibilities

To ensure that all students receive the highest standard of education, all students are expected to arrive prepared, punctual and ready to participate fully in both the theory and practical elements of their course.

It is your responsibility to read and understand all course manuals, training videos, protocols and pre-study materials before attending your face-to-face practical session. Our courses are designed to focus primarily on practical learning, therefore completion of all pre-course study is essential.

Students should arrive with a notebook and pen for taking notes throughout the day and are encouraged to ask questions whenever clarification is required. We are committed to supporting your learning and want every student to leave feeling confident in the treatments they have learned.

Please ensure that we have the correct spelling of your full name before your course begins, as this is how your certificate will be produced. Replacement certificates are subject to an administration fee of £15.00.

Students are responsible for ensuring they hold any prerequisite qualifications required for advanced training courses before booking.

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6. Attendance, Punctuality and Dress Code

Training sessions will begin promptly at the advertised start time.

Students are expected to arrive at least 10 minutes before the course commences to allow sufficient time to settle in before training begins.

If you are running late, please notify Solo House Ltd as soon as possible. Whilst we will always do our best to accommodate late arrivals where practical, we cannot repeat significant parts of the training or extend the course beyond the scheduled finish time.

Students should wear clean, professional clothing suitable for practical beauty training. Scrubs are preferred where appropriate.

For health and safety reasons, long hair must be tied back and suitable closed-toe footwear should be worn throughout practical sessions. Jeans, oversized jumpers and unsuitable footwear should not be worn during training.

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7. Models

Unless otherwise stated when booking, it is the student's responsibility to provide a suitable model for practical training.

Models must arrive at the allocated time advised by Solo House Ltd and must complete all consultation forms, medical questionnaires and consent documentation before treatment can commence.

For certain skincare courses, Solo House Ltd may choose to provide models to ensure treatments can be carried out safely and to reduce the risk of contraindications.

If your model fails to attend or is unsuitable for treatment due to contraindications, medical conditions or other safety concerns, Solo House Ltd cannot guarantee that an alternative model will be available. This may prevent you from completing the practical element of your course on the scheduled day.

Some nail courses require models at different times depending upon the student's previous experience and ability. Training times and model arrival times will therefore be confirmed individually before the course.

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8. Practical Training, Assessments and Certification

Attendance alone does not guarantee certification.

All courses delivered by Solo House Ltd are competency based. Students must demonstrate that they can perform treatments safely, professionally and to the required standard before a certificate can be issued.

If, during your training, your tutor feels additional practice is required before certification can be awarded, you may be asked to complete additional case studies, submit photographs of your work or attend a further practical assessment.

This forms part of our commitment to maintaining high professional standards and ensuring students leave with the confidence and competence required to carry out treatments safely.

For nail training, certificates will only be issued once students have demonstrated satisfactory practical skills, successfully completed any required assessments and confirmed that all course manuals have been read and understood.

Students should appreciate that developing practical skills requires patience, consistency and continued practice. It is unrealistic to expect perfection after one day's training, and further practice following the course is strongly encouraged.

Where applicable, your certificate may be required before you are able to register with professional suppliers, including The GelBottle Company.

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9. Training Kits, Products and Equipment

Some courses include a professional starter kit as part of the course fee.

Kit contents may vary depending upon supplier availability, manufacturer updates and seasonal stock changes. Solo House Ltd reserves the right to substitute products with equivalent alternatives where necessary.

Students are responsible for bringing any kits or equipment supplied to every practical training session where required.

Product recommendations made during training are based upon our professional experience; however, students should always follow the individual manufacturer's instructions and protocols for the brands they choose to use within their own business.

Starter kits may vary in value, contents and brand. Promotional offers available directly from manufacturers or suppliers do not entitle students to retrospective discounts, refunds or kit exchanges.

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10. Photography, Video Recording and CCTV

To protect the privacy of our students, tutors and models, photography and video recording during training sessions is only permitted with the prior permission of your tutor.

Students are welcome to photograph or record their own work, provided that appropriate consent has been obtained from their model and permission has been granted by the trainer.

Photography or video recording of tutors whilst teaching, demonstrations, presentations, course manuals, training protocols or copyrighted course materials is strictly prohibited without the express written permission of Solo House Ltd.

Solo House Ltd may take photographs and videos during training sessions for educational, promotional and marketing purposes, including use on our website and social media platforms. Where students provide their own models, it is the student's responsibility to ensure that the model understands photographs may be taken and used for these purposes.

Please note that CCTV is in operation throughout our premises for the safety and security of our staff, students, visitors and property. CCTV footage is recorded and stored in accordance with our privacy obligations and may be used where necessary for security, health and safety or the investigation of incidents.

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11. Intellectual Property and Copyright

All course manuals, training presentations, videos, protocols, demonstrations, resources, templates, images and written materials supplied by Solo House Ltd remain the intellectual property of Solo House Ltd unless otherwise stated.

Course materials are provided solely for the personal use of the student who has purchased the training and must not be copied, reproduced, shared, distributed, uploaded, sold or passed to any third party without our prior written consent.

Students are not permitted to use Solo House Ltd course materials, manuals, protocols or resources to teach, coach or train friends, family members, colleagues or any third party.

Students must not present any part of Solo House Ltd's training materials, treatment protocols or educational content as their own work.

Any unauthorised copying, sharing or commercial use of our intellectual property may result in legal action.

Where we use professional products and treatment protocols from recognised brands during training, this does not imply that Solo House Ltd is employed by, owned by or officially affiliated with those companies unless expressly stated. Training is delivered using professional products to provide students with the highest standard of education.

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12. Student Conduct

Solo House Ltd is committed to providing a professional, welcoming and respectful learning environment for all students, tutors, models and visitors.

Students are expected to conduct themselves in a professional manner at all times.

Bullying, harassment, intimidation, discrimination, abusive language, threatening behaviour or any conduct that disrupts the learning environment will not be tolerated.

Students who deliberately damage equipment, remove property belonging to Solo House Ltd or fail to follow reasonable instructions from tutors may be asked to leave the course immediately.

Where a student is removed from training due to unacceptable behaviour, no refund, transfer or compensation will be offered.

Students must also treat models, fellow students and members of staff with courtesy and respect throughout the training day.

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13. Health, Safety and Training Environment

The safety of our students, tutors and models is our priority.

Students are expected to follow all health and safety procedures demonstrated during training and to work within the limits of their training and competence.

No smoking or vaping is permitted anywhere within the training premises unless directed to an authorised outdoor area.

Refreshment breaks will be provided throughout the day, and students are welcome to make use of the self-service drinking water available on site.

Students should advise their trainer if they require additional comfort breaks or assistance during the day.

Students must ensure that all consultation procedures, contraindication checks, patch testing requirements (where applicable), infection prevention procedures and manufacturer guidelines are followed when carrying out treatments both during and after training.

Solo House Ltd cannot accept responsibility for injury, damage or adverse treatment outcomes resulting from incorrect application of techniques, misuse of products or failure to follow training guidance after completion of the course.

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14. Insurance and Professional Responsibilities

Following successful completion of training, it is the student's responsibility to obtain appropriate professional insurance before offering treatments to members of the public.

Solo House Ltd provides education and training only and does not provide insurance advice, licensing advice or legal guidance relating to the operation of your business.

Students should ensure they understand the requirements of their chosen insurance provider and any licensing or local authority requirements that may apply in their area before carrying out treatments professionally.

Where specialist treatments, such as chemical peels, require specific insurance or additional qualifications, it remains the student's responsibility to ensure they are fully insured and legally permitted to provide those treatments.

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15. Accessibility and Additional Learning Requirements

Solo House Ltd is committed to providing an inclusive learning environment for all students.

If you have a disability, medical condition or additional learning requirement that may affect your training, please inform us before your course begins.

Providing this information in advance allows us to make reasonable adjustments wherever possible to support your learning experience.

All information provided will be treated confidentially and in accordance with our Privacy Policy.

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16. Post-Course Support

Solo House Ltd is proud to offer continued support following completion of your training.

Support is provided to help students build confidence and develop their practical skills; however, this support is not available on a 24-hour basis and should not be regarded as unlimited.

Many treatments require continued practice after training to achieve a consistently high standard. Students should expect to complete additional practice on models before offering treatments commercially.

Where available, Solo House Ltd may offer refresher sessions, practical assessment days or "Keeping in Touch" sessions. Availability will vary depending on the course, and it remains the student's responsibility to arrange and attend these sessions where appropriate.

Support is intended to complement your learning and should not replace regular practice, independent study or continued professional development.

No refund will be given where a student feels unable to perform a treatment following training, changes their personal circumstances or believes the course did not meet their individual expectations. Every student learns at a different pace, and ongoing practice is essential to developing confidence and competence.

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17. Promotional Offers and Course Prices

Solo House Ltd may offer promotional pricing, early booking discounts, complimentary products or limited-time special offers throughout the year.

These promotions are only available during the advertised promotional period and cannot be applied retrospectively to previous bookings.

Students who have booked using an early bird offer will not be charged any additional amount should the course later increase in price.

Likewise, students who have booked at the full advertised price will not be eligible for refunds or partial refunds if promotional offers become available after their booking has been confirmed.

Where promotional offers include complimentary starter kits or products, eligibility will be determined strictly in accordance with the terms of the individual promotion.

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18. Accreditation, Training Standards and Professional Information

Solo House Ltd delivers accredited professional training through a number of recognised accreditation providers. The accreditation body applicable to your course will be confirmed at the time of booking or within your course materials. As accreditation providers may change from time to time, Solo House Ltd reserves the right to use alternative recognised accreditation providers where appropriate without affecting the quality or standard of the training provided.

Throughout your training, we use a range of professional brands, products and treatment protocols. Unless specifically stated, Solo House Ltd is not employed by, owned by or officially affiliated with these manufacturers or brands. Products are selected based on their professional quality and suitability for training purposes. Students should always follow the manufacturer's guidance and recommendations for any brand they choose to use after completing their training.

 

Course content, accreditation, prices, kit contents and training materials may change from time to time in order to reflect industry developments, changes in legislation, supplier availability or improvements to our courses. Solo House Ltd reserves the right to make such changes without prior notice where necessary.

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19. Specialist Courses and Tailored Training

Some courses delivered by Solo House Ltd contain multiple treatment techniques or advanced protocols. Where appropriate, tutors may demonstrate treatments together or explain how treatments can be safely combined in professional practice. For example, the Ultimate Skin Course includes a variety of advanced facial treatments, and some procedures may be demonstrated alongside one another where clinically appropriate. Additional treatment protocols may also be supplied electronically following training where relevant.

Please note that Solo House Ltd does not offer a "one size fits all" approach to education. Every student joins us with different qualifications, experience and learning requirements. Where appropriate, tutors will adapt the training to suit your existing knowledge, allowing more time to focus on the skills that are new to you rather than repeating subjects you have already mastered.

Some courses may therefore vary slightly in structure or duration depending upon the student's previous qualifications, learning pace and individual requirements. Where appropriate, training may be delivered over multiple sessions or arranged during school hours to accommodate availability. Our priority is to ensure every student receives high-quality training whilst maintaining professional standards.

Some advanced courses require additional evidence of previous qualifications before training can commence.

Students enrolling onto our Teaching Course will be required to attend an initial suitability meeting via Zoom before their place is confirmed. During this meeting we may request copies of accredited certificates, examples of previous work, photographs of your working environment and details of your industry experience. Acceptance onto this course is at the sole discretion of Solo House Ltd, and not all applicants will be offered a place.

Our online Chemical Peel Course is intended for qualified skin professionals wishing to introduce chemical peels into their treatment menu. Students must ensure they hold appropriate insurance and any prerequisite qualifications before carrying out chemical peel treatments professionally.

Our Makeup Masterclasses are designed as relaxed educational experiences. These courses may vary in duration, pricing, tutor and kit contents depending on the age of the student, whether the training is delivered on a one-to-one basis or as a group session, and the products being used. The Aspiring MUA Course is a non-accredited course and has been designed as an introduction to makeup artistry in a supportive learning environment.

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20. Course Prices, Availability and Booking Acceptance

Solo House Ltd reserves the right to amend course prices, training content, accreditation providers, kit contents and course materials at any time in order to reflect changes within the industry, supplier availability or improvements to our training programmes.

Whilst every effort is made to keep our website accurate and up to date, published course dates are subject to availability. As a busy training provider, we maintain a wide range of provisional training dates online; however, submission of a booking request does not automatically guarantee acceptance onto a course.

All bookings remain subject to confirmation by Solo House Ltd. We reserve the right to decline or rearrange bookings where necessary.

If, for any reason beyond our control, Solo House Ltd needs to cancel or postpone a course, students will be offered an alternative training date. We cannot accept liability for accommodation costs, travel expenses, loss of earnings or any other costs incurred as a result of changes to training dates.

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21. Parking and Facilities

Limited parking is available nearby; however, Solo House Ltd cannot accept responsibility for any parking charges, parking fines, vehicle damage or theft whilst attending training.

Our training venue is located approximately a ten-minute walk from Skewen Railway Station and approximately a five-minute drive from Junction 44 of the M4 motorway.

Students are responsible for making their own travel and accommodation arrangements where required.

Drinking water is available throughout the day, and suitable breaks will be provided during training.

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22. Privacy and Data Protection

Solo House Ltd is committed to protecting your personal information and handling it responsibly.

CCTV operates throughout our premises for the purposes of crime prevention, safeguarding, health and safety, and the protection of our staff, students, visitors and property.

Where appropriate and with your consent where required, we may share relevant information with trusted suppliers or course partners in order to facilitate your training or enable you to open professional trade accounts. For example, we may provide your details to suppliers such as 4T Medical where this is necessary to assist with product recommendations or account applications.

Your personal information will never be sold to third parties and will always be handled in accordance with applicable UK data protection legislation.

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23.Online Chemical Peel Course – Terms & Conditions

This online Chemical Peel Course has been designed for skin professionals who wish to expand their knowledge and confidence in chemical peel treatments. It is ideal for practitioners who have followed my work, seen my clinical results, and would like to gain a deeper understanding of my approach to chemical peel selection, treatment planning, and protocols.

This online course is available to UK practitioners only. Must already be qualified in facials, peels or needling. 

This online course is not accredited, and we cannot guarantee you will be granted access to any companies or whole sales to set up account for stock, they have their own requirements, such as proof of insurance. ​

This online course is independently developed and delivered by me and is not a 4T Medical training programme unless explicitly stated. We follow their protocols for the online chemical peels course. I do not work for the company, however choose their peels to teach in house accredited. This master class is for individuals to gain deeper understanding with my underpinning knowledge with this peel system. 

This course is designed to teach the principles of safe chemical peel practice, treatment planning, client assessment and peel selection. It does not authorise, certify or grant access to purchase, prescribe or use any specific chemical peel brand or manufacturer’s products.

Students must only use products that they are appropriately trained, insured and authorised to purchase and use in accordance with the manufacturer’s guidelines, their insurance policy and current UK regulations.

It is the responsibility of each practitioner to work within their own scope of practice and to ensure they comply with all manufacturer instructions, professional standards and insurance requirements when carrying out treatments.

Assessment & Certification

To successfully complete the course and receive certification, students must:

• Achieve a 100% pass rate in the online knowledge assessment.

• Always complete a thorough client consultation, medical history and informed consent.

• Follow the manufactures guidelines

• Understand why a peel is selected, any contraindications considered, expected outcomes, aftercare advice and recommendations for future treatments.

Course Content

The protocols, techniques and treatment approaches taught within this online course reflect my own professional experience, education and clinical practice. They are provided for educational purposes and should always be adapted using professional judgement and tailored to each individual client.

Refund Policy

Due to the digital nature of this course, all purchases are non-refundable and non-transferable once access has been granted.

Intellectual Property

All course content, videos, manuals, documents and resources remain my intellectual property. They must not be copied, reproduced, recorded, distributed, shared or taught to others without my prior written permission.

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23. Contacting Solo House Ltd

We aim to respond to all enquiries as promptly as possible.

Due to the high volume of telephone calls, emails and social media messages received, we cannot guarantee responses via Facebook, Instagram, Messenger, WhatsApp or other social media platforms.

Our preferred method of communication is via the official contact form or email. Please allow up to 7–10 working days for a response during busy periods.

If you do not receive any expected emails or course information, please contact us as soon as possible so that we can ensure we hold the correct contact details and resend any required information before your course.

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VTCT COURSE TERMS & CONDITIONS

These Terms & Conditions apply to all students enrolling onto VTCT-regulated courses with Solo Beauty Academy, operated by Solo House Ltd.

By confirming your enrolment and paying your deposit, you acknowledge that you have read, understood and agreed to the following terms. Please ensure you read this information carefully before committing to your course.

1. Course Entry Requirements & Prerequisites

All VTCT courses have specific entry requirements and prerequisites which must be met before enrolment or progression onto the qualification.

Progression from Level 3 to Level 4 is subject to VTCT qualification requirements and the Centre's assessment of your existing qualifications, experience and suitability. It is the responsibility of the student to provide accurate information regarding their previous training and qualifications.

Please be aware that VTCT reserves the right to determine qualification eligibility and progression requirements. The Centre cannot guarantee acceptance onto a higher-level qualification without the relevant entry requirements being satisfied.

2. Deposits, Payments & Course Fees

A non-refundable deposit of £1,000 is required to secure your place on a VTCT course.

The remaining balance will depend on your chosen course, training structure and start date. Your final balance and payment arrangements will be confirmed by the Solo House Academy Coordinator at the time of booking.

Your place is not considered secured until the required deposit has been received and your booking has been confirmed.

Please ensure you are fully aware of the total course cost and payment arrangements before proceeding with your enrolment.

3. Student Details & Certificate Accuracy

It is the student's responsibility to ensure that all personal information provided during enrolment is accurate, particularly the spelling of their full legal name.

Your name will be used for registration and qualification certification purposes.

Please check your details carefully before submitting your enrolment. Any amendments required after registration or certificate processing may incur additional administration and awarding-body charges, where applicable.

Solo Beauty Academy cannot be held responsible for incorrect information supplied by the student.

4. Course Structure & Attendance

VTCT qualifications consist of a combination of guided learning, practical training, assessments, examinations and independent study.

Your course may be delivered over multiple training days, depending on your chosen learning pathway and course structure.

Attendance on all scheduled training and assessment days is compulsory.

Students must arrive on time and be ready to commence training at the scheduled start time.

Please allow sufficient time for your journey. Solo Beauty Academy cannot be held responsible for delays caused by traffic, road closures, public transport, train disruptions or other travel-related circumstances.

Our training days are planned around multiple students, tutors and assessment schedules. Late arrival may affect your ability to participate fully in the day's training or assessment.

Any missed training or assessment time may need to be rearranged, subject to availability and additional costs where applicable.

5. Travel, Accommodation & Additional Expenses

Students are responsible for arranging and covering their own:

• Travel to and from Solo House.

• Accommodation and hotel costs.

• Parking and transport expenses.

• Train, bus or other travel tickets.

• Meals and any additional personal expenses.

As courses may take place over several days or weeks, students should consider these costs before booking.

Solo Beauty Academy accepts no responsibility for travel or accommodation expenses incurred as a result of changes to training or assessment arrangements, student absence or circumstances outside the Centre's reasonable control.

6. VTCT Registration & Online Learning Portal

Following enrolment, students will be registered with VTCT, subject to eligibility and completion of the required registration process.

Students will also be provided with access to the Solo Beauty Academy online learning portal, where guided learning materials, course information, training guidance and relevant resources will be made available.

It is the student's responsibility to access the portal regularly and work through the learning materials provided.

Please ensure you read all induction information carefully before attending your training days.

Your online induction will explain important information, including:

• Training day expectations.

• Uniform and dress code requirements.

• Appropriate footwear.

• Jewellery restrictions.

• Health and safety requirements.

• What to bring to training.

• Where to find your learning materials.

• Practical training and assessment requirements.

For example, students must follow the stated requirements regarding jewellery, footwear and professional presentation.

Failure to follow the induction guidance may result in a student being unable to participate in certain practical activities.

7. Examinations & Examination Resits

VTCT qualifications include examinations and assessments which must be successfully completed to achieve the qualification.

Depending on the examination requirements and arrangements, examinations may be completed remotely through VTCT's examination systems, subject to the applicable invigilation and recording requirements, or in-house with an approved invigilator.

Students must ensure they have access to a suitable laptop or computer to complete their online examinations.

A laptop is required for examination purposes. A mobile phone or tablet should not be relied upon as a substitute.

Students are responsible for ensuring they can access the required examination platform and have suitable internet access.

Solo Beauty Academy will arrange the initial examination sitting as part of the agreed course arrangements.

Should a student fail an examination, an additional fee of £45 per examination resit will apply. This fee is payable by the student before the resit is arranged.

Any further examination attempts will be subject to VTCT regulations and availability.

Please note that examination fees and resit charges are separate from the original course fee unless expressly stated otherwise.

8. Internal Quality Assurance (IQA) & Final Assessments

All VTCT qualifications are subject to internal quality assurance to ensure that assessments are carried out fairly, consistently and in accordance with awarding-body requirements.

Your final assessment may be completed by the Centre's Internal Quality Assurer (IQA), Loraine Brewer.

Please understand that the IQA assessment may not necessarily take place on the final day of your practical training.

For example:

• Students completing an intensive Level 3 training pathway may have their final assessment arranged with the Centre IQA as part of their final scheduled training day, where possible.

• Students completing a longer training programme over several weeks may be required to attend a separate date when the Centre IQA is available.

The arrangements will depend on your individual course structure, progress, assessment requirements and the availability of the relevant assessment team.

Students will be informed of their final assessment arrangements as their course progresses.

9. External Quality Assurance (EQA) Visits

VTCT-regulated qualifications are subject to External Quality Assurance (EQA) visits and monitoring.

These visits are an important part of maintaining the standards and integrity of regulated qualifications.

Students may be selected to participate in an EQA visit or required to attend an assessment or quality assurance activity.

If you are selected for an EQA visit, attendance is compulsory.

Failure to attend a required EQA visit or provide the necessary evidence may result in delays to your qualification being confirmed or your certificate being issued.

Students must understand that successful completion of their training does not automatically mean that their certificate can be released immediately, as all required quality assurance processes must first be completed.

10. Missed IQA or Final Assessment Appointments

If you fail to attend a scheduled IQA appointment or final assessment, your assessment will need to be rearranged for the next available suitable date.

Please be aware that IQA appointments are dependent on assessor availability, student progression and the Centre's assessment schedule.

Assessments may not be available weekly or monthly.

For example, the Centre may have several students ready for their final assessments, and a date will be arranged around the availability of the IQA and the students requiring assessment.

Solo Beauty Academy will make reasonable efforts to accommodate students; however, we cannot guarantee that a missed assessment will be rearranged immediately.

Any missed appointment may result in delays to the completion of your qualification and certificate issue.

11. Rescheduling & Changes to Training Dates

We understand that circumstances can change. Where possible, Solo Beauty Academy will endeavour to accommodate reasonable requests to rearrange training or assessment dates.

However, due to the requirements of VTCT, assessment capacity, IQA availability and the number of students being assessed at any given time, we cannot guarantee that alternative dates will be available within the same academic year.

Our Centre operates within specific assessment and quality assurance capacity, and we must ensure that every student receives the appropriate assessment and support.

Where a student requests to rearrange their training, this may result in a delay to their course completion.

Any additional costs arising from rearranged training, additional assessment days or missed appointments will be communicated to the student where applicable.

12. Course Cancellation & Refund Policy

All course bookings are subject to the payment of the required deposit and acceptance of these Terms & Conditions.

The £1,000 deposit is non-refundable, subject to any statutory cancellation or refund rights that may apply.

Course fees are paid to secure your training place, registration arrangements, administrative preparation and the delivery of your chosen qualification.

If a student chooses to withdraw from their course, fails to attend or is unable to continue for personal reasons, refunds will not automatically be available.

Please ensure you are fully committed to the course, its attendance requirements and associated costs before booking.

Where Solo Beauty Academy needs to make changes to a course, we will communicate these to affected students and deal with any resulting cancellation or refund rights in accordance with applicable consumer law.

13. Student Conduct & Professional Standards

All students are expected to maintain professional conduct throughout their training.

Students must:

• Treat tutors, assessors, IQA staff and fellow students respectfully.

• Follow all health and safety instructions.

• Comply with the Centre's policies and procedures.

• Maintain professional standards during practical training.

• Follow all VTCT and Solo Beauty Academy assessment requirements.

• Complete their own learning, coursework and assessments honestly.

• Attend all scheduled training and assessment appointments.

Any behaviour that compromises the safety, wellbeing or learning experience of others may result in further action in accordance with Centre policies.

14. Photography, Recording & Intellectual Property

Students are strictly prohibited from recording, filming, photographing, screen recording or otherwise reproducing any teaching, demonstrations, presentations, assessments or learning materials without prior written permission from Solo Beauty Academy.

This includes recording tutors, assessors, other students and any confidential assessment activities.

All course manuals, learning materials, presentations and educational resources remain the intellectual property of Solo House Ltd.

Students must not copy, distribute, share, reproduce, upload or use these materials for teaching or commercial purposes without written permission.

Solo Beauty Academy may take photographs or recordings during training for educational, assessment, quality assurance and Centre record-keeping purposes, subject to applicable data protection requirements and any necessary permissions or consents.

Students will be informed where photography or recording is taking place and must respect the privacy of other students.

15. Training Team & Centre Responsibilities

Solo Beauty Academy operates with a dedicated team of educators, assessors and quality assurance professionals.

Your training and assessment may involve different members of our team depending on the course, learning pathway and assessment requirements.

Our current team structure is:

• Georgia Buller – Centre Director

• Loraine Brewer – Internal Quality Assurer (IQA)

• Shelley Murray – Assessor

• Donna – Educator

• Georgia – Educator and assessor

Please be aware that your educator, assessor and IQA may be different individuals.

The allocation of staff will depend on the qualification requirements, training schedule and availability.

16. Student Responsibility & Qualification Completion

Enrolling onto a VTCT course does not guarantee the achievement of a qualification.

Students must complete all required learning, examinations, practical assessments, coursework and quality assurance requirements to the standard set by VTCT.

It is the student's responsibility to engage with their learning, submit any required evidence and communicate with the Centre if they require support.

The Centre will provide guidance and support throughout the qualification; however, successful completion depends on the student meeting all awarding-body requirements.

Certificates will only be requested or released once the required qualification and quality assurance processes have been completed and confirmed.

17. Centre Changes & Unforeseen Circumstances

Solo Beauty Academy reserves the right to make reasonable changes to training dates, timetables, educators or assessment arrangements where necessary due to unforeseen circumstances, staff availability, operational requirements or circumstances outside the Centre's control.

Where a tutor or educator becomes unavailable, or a scheduled training date needs to be changed, students will be notified as soon as reasonably possible.

Where the Centre is unable to deliver the scheduled training, students will be placed onto the next available suitable course or training date, subject to availability and the requirements of their qualification.

We will make every reasonable effort to minimise disruption to students; however, we cannot guarantee that replacement training dates will fall within the original timetable or academic year.

Students acknowledge that such changes may affect their expected course completion date. Any arrangements will be communicated by the Centre, and we will endeavour to accommodate students wherever possible.

This clause does not remove any statutory rights a student may have in relation to cancellation or changes to their course.

18. Examination Fees, Assignments and Submission Deadlines

If you choose to sit your examinations from home, an additional fee of £20 per examination will apply. This fee applies each time an examination is taken, including any resits.

Guidance on accessing your examinations, examination requirements and the required pass rate is provided within the Guided Learning and Examination Information. It is your responsibility to read and understand these instructions before attempting your examinations. Please ensure you understand the examination process, the required pass mark and any applicable resit fees before proceeding.

It is your responsibility as a learner to ensure that all assignments are completed and submitted to Solo Beauty Academy within the required timeframes. Please do not leave your assignments until the week before your practical assessment.

All assignments must be received in good time before your practical assessment, as they need to be reviewed, marked and assessed by the relevant members of our team. Late submission may affect your ability to complete your assessment as scheduled.

Solo Beauty Academy cannot guarantee that a learner will pass their examinations or assessments. It is your responsibility to prepare adequately, complete all required learning and assessments, and meet the standards set by VTCT. Failure to pass an examination or assessment may result in additional fees for resits.

By proceeding with the course, you confirm that you understand and accept responsibility for completing and submitting your assignments on time and following the examination guidance provided.

18b. Enrolment and Awarding Organisation Fees

Enrolment fees and examination fees charged by the awarding organisation are separate from the course fees payable to Solo Beauty Academy. These additional fees must be taken into consideration when budgeting for your course.

The current enrolment fees are as follows:

• Level 3 qualifications: £117

• Level 4 qualifications: £195

Once you have been enrolled with the awarding organisation, Solo Beauty Academy will receive an invoice for the applicable fees. As these fees are incurred on your behalf by the academy, you will be responsible for paying the relevant enrolment and examination fees associated with your qualification, in addition to your course fees.

Please ensure you understand these additional costs before confirming your enrolment. By proceeding with the course and authorising your registration, you acknowledge that the awarding organisation's enrolment and examination fees are separate from the advertised course price and that you are responsible for the applicable charges.

Course Completion and Learner Responsibilities

You have 12 months from your enrolment date to complete your course. 

It is your responsibility to ensure that all required course assignments, examinations and practical assessments are completed within this timeframe. You must also attend any External Quality Assurance (EQA) visits or assessments when required.

Please note that course fees payable to Solo Beauty Academy are separate from VTCT enrolment and examination fees. These additional fees are not included in the course price and must be paid separately.

General Terms

By booking or attending training with Solo House Ltd, you confirm that you have read, understood and accepted these Terms and Conditions.

It is your responsibility to ensure that you hold appropriate insurance before offering treatments professionally and that you comply with all manufacturer guidance, industry standards and local licensing requirements where applicable.

Solo House Ltd accepts no responsibility for treatments carried out by students following completion of training where advice, protocols or manufacturer guidance have not been followed.

These Terms and Conditions are subject to change from time to time. The most recent version published by Solo House Ltd will apply to all future bookings.

We are committed to providing professional, supportive and high-quality training to every student and look forward to supporting you throughout your learning journey.

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